Política de reembolso
We have a 30-day return policy on most items, which means you have 30 days after receiving your item to request a return. Supplements are non-returnable due to food safety reasons.
To be eligible for a return, your item must be in the same condition that you received it, unopened or used with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Supplements/vitamins are non-returnable due to potential safety risk as an ingestible product, unless the item arrives damaged or defective. You may request a refund or replacement through Your Orders by providing an image of the item and its defects.
To start a return, you can contact us at wellnessstacksupplements@gmail.com. Please note that returns will need to be approved.
If your return is accepted, we will send you a return shipping label and return instructions, return shipping will be deducted from the original purchase price unless product is shown to be defective/damaged. Items sent back to us without prior approval will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (ie: food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as supplements or beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us to investigate.
At Wellness Stack Supplements, we are committed to providing high-quality products that meet your expectations. Due to the nature of health and wellness care items, we maintain specific guidelines for returns and refunds to ensure the safety and satisfaction of all our customers.
Returns Eligibility
We accept returns under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The return request must be made within 7 days of receiving your order.
- Proof of purchase (order number or receipt) is required.
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used cosmetic products, supplements and vitamins
- Items that have been tampered with
- Personal care items that come into direct contact with the skin
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include clear photos of the issue along with your order details. We will gladly offer a replacement or full refund at no additional cost.
Refund Process
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to your original payment method
- Shipping charges (if applicable) are non-refundable, unless the return is due to our error or defect
Exchange Policy
We currently do not offer direct exchanges. If you wish to replace an item, you may return the eligible product and place a new order separately.
Order Cancellations
Orders can be canceled within 12 hours of placement. Once the order has been processed or shipped, cancellation requests may not be possible.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after the product has been shipped
- Incorrect shipping information provided by the customer
- Failure to receive the package due to customer unavailability
Contact Us
If you have any questions or need assistance with your return or refund, please contact our support team:
Email: wellnessstacksupplements@gmail.com
We’re here to ensure your shopping experience remains smooth, safe, and satisfying.